Privacy Policy harta33 –
Protection of Your Personal Data

Harta33 is an online gaming platform operating fully within the applicable legal framework. We understand that your trust is the most valuable asset we hold. That is why we have built a comprehensive and transparent data protection system — so you know exactly what happens to your information at all times.

This Privacy Policy applies to all users of the harta33 platform, including visitors without an account, registered members, and mobile app users. It covers all your interactions with our platform — from the moment you first visit this website to your final withdrawal.

We are committed to ensuring your personal information is handled with full respect, transparency, and responsibility. Should you have any questions about this policy, our team is ready to assist through the available support channels.

We only collect information that is strictly necessary to provide a quality, secure service that meets legal requirements. There are two main categories of information we collect:

Every piece of information we collect is used for a clear and lawful purpose. We do not use your data for anything unrelated to the services you use.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process required by law.
• Transaction Processing: Processing deposits, withdrawals, bonus payouts, and all financial transactions quickly and securely.
• Platform Security: Detecting and preventing fraud, unauthorized access, money laundering, and other illegal activities.
• Service Improvement: Understanding usage patterns to improve the interface, speed, and overall platform experience.
• Communication: Sending important notifications about your account, promotions you have subscribed to, and policy updates.
• Legal Compliance: Meeting reporting obligations to relevant regulatory bodies and authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support or intervention.

Harta33 does not sell, rent, or exchange your personal information to third parties for marketing purposes. However, in certain situations, we may need to share your information with the following parties to ensure smooth service delivery and legal compliance:

• Payment Service Provider: To process deposits and withdrawals, the necessary financial information is shared with approved payment gateways such as FPX, GrabPay, and TNG eWallet — all subject to strict confidentiality agreements.
• Identity Verification Provider: Trusted third-party KYC services are used to verify member identities in compliance with anti-money laundering (AML) requirements.
• Game Provider: Game software providers may receive the minimum session data required to enable gameplay — no financial or full identity information is shared.
• Regulatory Bodies and Authorities: We will disclose information when required by law, court order, or a valid request from law enforcement authorities.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction — you will be notified in advance.

We invest seriously in security infrastructure to keep your data protected at all times. The technical and organizational security measures we implement encompass multiple layers of protection working simultaneously.

Harta33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Storing your personal preferences such as language, theme, and game limits you have set.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. Continued use of the harta33 platform after accepting the cookie notice means you agree to our use of cookies.

Your personal data is stored on secure, protected servers. We retain your information for as long as your account is active and for the period required by law following account closure.

• Active Account Retention Period: For as long as your account remains active and in use
• After Account Closure: Financial and identity information is retained for a minimum of 7 years to meet anti-money laundering legal obligations
• Activity Log: Retained for 2 years for security and dispute resolution purposes
• Communication Data: Customer support chat records are retained for 3 years

In certain situations, your data may be processed or stored outside Malaysia by our international service providers. All such transfers are protected by contractual agreements that ensure equivalent protection is applied to your data wherever it resides.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have several important rights regarding your personal data:

The harta33 Platform is for users aged 18 and above only. We do not knowingly collect, use, or store any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child has registered an account on our platform are advised to contact us immediately.

The harta33 platform may contain links or integrations to third-party services such as payment providers or social media platforms. This Privacy Policy applies to the harta33 platform only.

We are not responsible for the privacy practices, content, or security policies of third-party websites or services. We encourage you to read the privacy policy of each third party you interact with through our platform before providing them with any personal information.

Harta33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. You will be notified of any material amendments through:

• Email notifications to the address registered with your account
• Prominent notices on our platform's home page
• In-app notifications on the harta33 mobile app

The "Last Updated" date at the top of this page always reflects the current version of this policy. Continued use of the platform after any amendments take effect means you accept the updated version of the policy.

If you have any questions, concerns, or complaints regarding how harta33 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:

We are committed to responding to all privacy-related inquiries within 7 working days. For cases involving data breaches or urgent security concerns, we will prioritize a response within 24 hours.